Contact Us

Phone

If urgent, call us during business hours 8:30am – 5:00pm Monday – Friday (except public holidays).

Phone: (03) 9685 7333

General enquiries

You can complete our online form to send us any general questions or enquiries. We will get back to you in two to seven business days.

Submit an enquiry.

Email

If you have a question or concern about something specific to your licence or compliance matter, then send us an email. We will get back to you in two to seven business days.

Email: info@primesafe.vic.gov.au

Make a complaint

You can complete our online form to make a complaint about a food business.

Log a complaint.

Learn more about Complaints.

Postal address

PrimeSafe

PO Box 2057

SOUTH MELBOURNE VIC 3205

Office address

150 Albert Road

SOUTH MELBOURNE VIC 3205

AUSTRALIA

Operating hours: 8:30am – 5:00pm Monday – Friday (except public holidays).

Media enquiry

All requests for media comments should be directed to the Chief Executive Officer, Michael Coffey.

View our latest media releases.

Freedom of information

You have the right to ask to see documents held by PrimeSafe.

Your request must:

• be in writing
• describe the documents you want to see.

We can help you work out the documents you want to request. Phone us or send an email.

You will need to pay a $29.60 application fee. There could be other costs. For example searching for documents costs $20.00 per hour and photocopying costs 20 cents per page.

You may not have to pay the fee and costs if you are experiencing financial hardship. Talk to us about your situation.

Send your freedom of information requests to

Manager, Business and Corporate Services
PrimeSafe
PO Box 2057
SOUTH MELBOURNE VIC 3205.

For any enquiries phone (03) 9685 7333 or email: info@primesafe.vic.gov.au

Further information regarding the Freedom of Information Act 1982 may be found at www.foi.vic.gov.au