FAQs

Licence Portal

Q. What is happening?

PrimeSafe licences are moving online. You can apply for, renew, request amendments and cancel licences in one easy-to-use portal. 

Q. Why is it happening?

It will be easier for licensees to manage their licence/s in the new portal than with the paper-based system, saving time and postage. It will allow licensees to renew, apply, lodge amendments to and cancel their licence/s in one easy-to-use portal. 
With the new online system, you can see all of your licences in one location – making record keeping easier. You can also see your requests and applications, as well as save draft applications.

Q. How will it affect me, as a licensee?

It is quick to set up and then will make managing your PrimeSafe licence/s easier.

Q. What can I do within the Portal?

You can apply for, renew, request amendments and cancel licences within the PrimeSafe Licence Portal. You can see all of your licences in one location, view pending applications and save drafts of applications. You can can also apply for changes to your licence, including for new products or processing techniques, or submit a technical query.

Q. How do I access the Portal?

Go to https://primesafe.force.com/LicencePortalLogin

Q. How do I set up an account?

Go to https://primesafe.force.com/LicencePortalLogin

Enter your email and name, and create a password. Then request access to existing licences.

See the how to guide for more information.

Q. How do I renew my licence with this new system?

Once you have set up your account, to renew your licence:

  1. Log in at https://primesafe.force.com/LicencePortalLogin
  2. Click on the relevant licence
  3. Review the pre-filled details on all pages by clicking ‘Next page’. Click the ‘request amendment’ button if required.
  4. Complete the declaration that the information is complete.
  5. Pay your licence fee with credit card or BPAY.
  6. PrimeSafe will process your renewal.

Q. Who will be able to manage their PrimeSafe licences online?

The first categories of licensees who will use the online PrimeSafe Licence Portal are those who need to renew their licences by 1 July 2021. These are:

  • Meat Transport Vehicles
  • Abattoir
  • Further Meat Processing Facility
  • Prime Tallow Processing Facility
  • Game Meat Processing Facility
  • Inedible Rendering Facility
  • Pet Meat Processing Facility
  • Pet Food Establishment
  • Poultry Processing Facility
  • Wildcatch (seafood) Processing Facility
  • Aquaculture Processing Facility

Anyone can register an account in the portal. But PrimeSafe will first work with licensees from these categories to ensure they can renew their licences ahead of 1 July 2021. Later in 2021, licensees of other categories will be able to use the Licence Portal too.

Q. How long will it take for PrimeSafe to process my application or renewal?

If your application is accurate and complete, PrimeSafe will assess it within seven business days of it being submitted and payment being received. 

To complete your application, your facility (or meat and seafood transport vehicle) must be fit-for-purpose and comply with standards. You must have a food safety program that shows how you will reduce food safety risk, and have entered an agreement with a PrimeSafe-approved third-party auditor. 

A PrimeSafe licensing manager will contact you to organise an inspection after your licence is granted.

If the application is not completed accurately, or the facility or vehicle does not pass inspection, all issues must be rectified within 30 days if you want to proceed with getting a PrimeSafe licence.

Q. Do I still need to have my facility audited or my vehicle inspected?

Yes. The requirements to be audited remain the same as with the paper-based system. The frequency of audits is set in line with the level of risk inherent in the product processed at the facility.

To apply for a new licence or renew a licence, you must enter into an agreement with a PrimeSafe approved auditor.

Q. Will my existing licence details be in the new system? And how do I link them?

Yes. PrimeSafe has migrated existing licence details into the Licence Portal. Once you register your account (with your email address and name) you can log into the Portal. Then you can request access to existing licences. PrimeSafe will review the request, verify your identify and then connect the licence details to your Licence Portal account.

Q. How can I apply for a new licence with this new system?

Once you have set up your account, to submit an application for a new licence:

  1. Log in at https://primesafe.force.com/LicencePortalLogin 
  2. Click ‘Apply’ on the relevant licence
  3. Fill in the form
  4. Complete the declaration that the information is complete
  5. Pay your licence fee with credit card
  6. PrimeSafe will assess your application

Submitting an application is one step to get a new PrimeSafe licence.  Other steps include completing a food safety program and undergoing an inspection and/or audit. 

See the PrimeSafe Starting New Business Fact Sheet for more information.

Q. What will I need to have ready to complete my PrimeSafe licence application in the PrimeSafe Licence Portal?

You can save a draft of your application at any time to collect any additional information required. 

In summary, to submit an application you will need:

  • An email address
  • To have the authority to apply*
  • Your name
  • The business name
  • ABN
  • Postal address
  • Contact details
  • Licence details – details about the facility or vehicle
  • The name of the PrimeSafe approved audit company with whom you’ve entered an agreement
  • Any history of food safety or relevant health convictions
  • Credit card or BPAY details 

Submitting an application is one step to get a new PrimeSafe licence. Other steps include completing a food safety program and undergoing an  inspection and/or audit. See the PrimeSafe Starting New Business Fact Sheet for more information.  

* Only specific people at a business can apply for a PrimeSafe licence. Where the applicant is a company, the contact person must be an officer of the company. Where the applicant is a partnership, the contact person must be a partner. Where the applicant is a person, the contact person must be that person.

Q. How do I amend my licence with this new system?

You can submit an amendment request through the Licence Portal. On the dashboard, go to the ‘Licences’ tab and click ‘Amend/Cancel’ for the relevant licence. This will open a form about amendments or cancellations. Fill in the form. This request will be sent to PrimeSafe for assessment. 

Q. How do I cancel my licence with this new system?

You can cancel a licence through the Licence Portal. On the dashboard, go to the ‘Licences’ tab and click ‘Amend/Cancel’ for the relevant licence. This will open a form about amendments or cancellations. Fill in the form. This request will be sent to PrimeSafe for assessment.

Q. How do I pay my licence fee?

To pay for a new licence application, you can use your credit card. To pay for a licence renewal, you can use your credit card or BPAY. BPAY is not available for new licence applications because PrimeSafe must validate the information you provide to create a new BPAY customer code.

Q. Who can apply for a licence in this new system?

Where the applicant is a company, the contact person must be an officer of the company. This can be an authorised officer, which is someone who holds an important position and has responsibility for the operations of a company. An authorised officer can also delegate an employee to act on behalf of the company for the purposes of applying for a PrimeSafe licence.

Where the applicant is a partnership, the contact person must be a partner. Where the applicant is a person, the contact person must be that person.

Q. How do I provide access for someone else at my business (such as a quality assurance office) to manage the licence/s?

An authorised officer, which is someone who holds an important position and has responsibility for the operations of a company, can delegate an employee to act on behalf of the company for the purposes of applying for a PrimeSafe licence.

The delegated employee must create an account in the PrimeSafe Licence Portal.

They can then log in and click the arrow besides ‘Request access to all the associated accounts’ licences’. They can fill in the form to request access to manage the licence/s. 

Q. Who will have access to my licence details in this new system?

Only PrimeSafe and the people you nominate to have access will have access to you details.

PrimeSafe approved auditors can upload information about audits and compliance into the PrimeSafe Licence Portal. This information is associated with a specific PrimeSafe licence number. But auditors cannot see other information about the licence, only PrimeSafe can.

Q. How will PrimeSafe ensure my details are kept private?

PrimeSafe is committed to protecting your personal information consistent with the principles set out in the Privacy and Data Protection Act 2014. The only personal information held by PrimeSafe is collected from an individual solely to fulfil the Authority’s functions under the provisions of the Meat Industry Act 1993 and the Seafood Safety Act 2003

PrimeSafe will not disclose personal information except in the event that disclosure is required to undertake a law enforcement activity of the Authority or unless legally required to do so. All personal information is usually collected from the individual although there are times when personal information may be collected from a third party and this will usually be in undertaking a law enforcement activity. For example, a complaint regarding the illegal processing of meat may include the name of the person undertaking such activity and their place of residence.

Information collected by PrimeSafe is not sold nor used for commercial marketing purposes.

PrimeSafe stores your personal information electronically or in hard copy and it endeavours to protect information from misuse and loss and from unauthorised access, modification and disclosure.

The protection of personal data is a priority of every employee of PrimeSafe. All employees of PrimeSafe have a statutory duty to manage your personal information confidentially (Meat Industry Act 1993, Section 57).

For more information, view PrimeSafe’s Privacy Policy.

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Further information